One inbox, every support answer.
SupportAI connects your support inbox, turns every email into a structured ticket, and drafts replies grounded in your own knowledge base. Your team reviews and sends.
Works with Gmail, Google Workspace, Zoho Mail, and any IMAP inbox.
Support inbox
24 open tickets
Natasha Wells
SLANeed a refund before renewal
CSV export for invoices
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Plan limit question
Cancel duplicate account
Urgent renewal question
AI found the billing policy and drafted a reply.
Hi Natasha, I found your account renewal and confirmed you are eligible for a prorated refund. I can process it today.
Secure OAuth or IMAP intake, private attachment storage, and tenant-scoped AI providers. The inbox connects; your team stays in control.
Everything between the request and the reply.
Connect your inbox, organize the work, and let AI draft answers from the knowledge your team already trusts.
Draft response
Draft replies that cite your knowledge base.
When a customer writes in, SupportAI retrieves the right passages from your docs and FAQs, then drafts a reply with confidence scoring and source citations. Your team reviews the answer before it leaves the inbox.
Receipts, auto-replies, and simple thank-you messages are skipped so drafts only appear where they help.
- Grounded drafts
- Source citations
- Confidence score
- Human review
Natasha Wells
Re: renewal refund
Unified tickets
One queue for every customer email.
Replies thread automatically across Gmail threads, reply headers, and subject changes. Set priority and SLA, assign owners, and keep every unread customer message visible without bouncing between inboxes.
- Thread matching
- Priority and SLA
- Team assignment
- Private attachments
Refund before renewal
Export invoice history
Widget embed issue
Enterprise plan question
Knowledge search
Find the answer before the customer waits.
Import documents, crawl your site, or write help pages directly in the knowledge base. Every source is embedded for retrieval and available to agents from the ticket they are already reading.
- Crawl and import
- AI authoring
- Version history
- Branded help center
FAQ flywheel
Repeated questions become approved help docs.
SupportAI clusters the questions customers keep asking, drafts FAQ entries, and routes them to your team for approval. Approved answers are prioritized in future drafts, so every solved ticket makes the next one easier.
- Auto-clustering
- AI-drafted
- Approval workflow
- Boosted in drafts
Customers ask this weekly
"Can I export invoices in bulk?"
Draft FAQ
Explain CSV exports, date ranges, and delivery time.
Insight
See where customers keep getting stuck.
Track response times, ticket volume, and how often agents accept AI drafts. Knowledge-gap reports surface the questions your docs do not answer yet, so you know exactly what to write next.
- Response times
- AI draft acceptance
- Knowledge gaps
- Agent performance
82%
draft acceptance
14
knowledge gaps
Built for sensitive support data from day one.
Customer conversations are sensitive. The security work is practical, tenant-scoped, and visible where it needs to be.
Tenant isolation
Tickets, messages, documents, and AI configuration are scoped to one organization.
Your keys, encrypted
Bring OpenAI or Gemini. Provider keys are encrypted and never exposed to the browser.
Private attachments
Uploads stay on private storage and are served only through authenticated controllers.
Hostile email handling
Inbound HTML is sanitized, and inline images are routed through secure attachment URLs.
Human control
AI drafts are reviewed by an agent. Low-confidence answers are flagged instead of sent.
Operational audit
Sensitive support actions are visible to admins for review and troubleshooting.
Frequently asked questions.
Practical details about data, AI control, and onboarding.
Is my data isolated from other companies?
Yes. Every ticket, document, source, and AI configuration is scoped to your organization. Server-side authorization remains authoritative.
Do you train AI models on our tickets?
No. Your data is used to ground replies for your organization. You bring your own OpenAI or Gemini key, and generation runs through your configured provider.
Does the AI send replies on its own?
No. SupportAI prepares a draft and confidence score. An agent reviews, edits, and sends the reply.
Which inboxes can I connect?
Gmail and Google Workspace over OAuth, Zoho Mail over OAuth, and standard IMAP/SMTP mailboxes.
How do you handle attachments and email HTML safely?
Inbound HTML is sanitized before display. Inline images and attachments are served through authenticated routes from private storage.
Is it self-serve, or do I need an invite?
We are onboarding teams directly right now. Book a demo and we will connect your inbox and knowledge base with you.
See SupportAI on your own inbox.
We are onboarding support teams now. Connect a mailbox, point it at your docs, and inspect the first grounded drafts together.